Who processes personal data?

The data controller is Talk-Hit SRL, whose registered office is at Tramstraat 14, 1932 Zaventem, and which is lawfully represented by Mr David Joppart.

Why a privacy statement?

The purpose of this privacy statement is to inform visitors to the website hosted at https://joppart.be about how data is collected and processed by the data controller. The data controller wishes to act with complete transparency, in compliance with the Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR). The data controller pays particular attention to the protection of its users’ privacy and therefore undertakes to take all reasonable precautions required to protect the personal data collected against loss, theft, disclosure or unauthorised use.

What are the purposes of processing?

Personal data is collected and processed solely for the purposes set out below:

  • to manage customer relations, including order and delivery management, invoicing and the sending of information letters/emails;
  • to respond to users’ queries;
  • to compile statistics;
  • to send promotional information about the data controller’s products and services;
  • for marketing purposes;
  • to improve the quality of the website and the products and/or services offered by the data controller.

Personal data is processed exclusively for internal use.

What are the legal bases?

In accordance with the Regulation, personal data is processed by the data controller on the following legal basis:

  • On the basis of the performance of the contract as agreed with the user or pre-contractual steps taken at their request;
  • To comply with legal or regulatory provisions, in relation to the management of the contractual relationship and in particular invoicing;
  • On the basis of a legitimate interest in sending information to customers following a request from them;

What personal data is processed?

By visiting and using this website, the user expressly consents to the data controller collecting and processing, in accordance with the procedures and principles described, the following personal data:

  • Personal identification data (surname, first name, address, country, email address, telephone number, country);
  • Contact details (telephone number, email address);
  • Electronic identification data (IP address, cookies);
  • All information concerning the pages the user has viewed on the website;
  • Any information the user has provided voluntarily, in particular that concerning their building (year of construction, floor area, etc.).

The data controller collects personal data in the following ways:

  • Quick diagnosis form
  • Contact form
  • Cookies

The data controller retains personal data only for as long as is reasonably necessary for the purposes pursued and in accordance with legal and regulatory requirements. The data collected is therefore not retained for longer than permitted by law.

What are users’ rights?

  • Right of access: The user has the right to obtain information about the processing of their data.
  • Right to rectification: Inaccurate or incomplete information may be rectified.
  • Right to erasure of personal data: In certain cases, the user has the right to have personal data concerning them erased.
  • Right to restriction of processing: In certain cases, the user has the right to request the restriction of the processing of their personal data.
  • Right to object to processing: The user has the right to object at any time to the processing of their personal data, unless there are compelling legitimate grounds for the processing of their personal data which override their right to object to the processing.
  • Right to withdraw consent: The user has the right to withdraw their consent at any time.
  • Right to data portability: The user may, at any time, request to receive their personal data free of charge in a structured, commonly used and machine-readable format.

If, as a user, you wish to exercise your rights, you must send a written request and proof of your identity (a copy of both sides of your identity card) by registered post to the data controller mentioned above in the section ‘Who processes personal data?’. A response will be provided as soon as possible and no later than one month after receipt of your request.

Use of cookies

This website uses cookies to make browsing more useful and enjoyable. Some of these cookies are essential for the website to function, whilst others help to improve the user experience. Most web browsers are configured to automatically accept cookies. If the user wishes to customise their management, they must change their browser settings. By visiting and using the website, the user expressly agrees to the management of cookies described below. What is a cookie? A ‘cookie’ is a data or text file that a website’s server stores temporarily or permanently on the user’s device (computer hard drive, tablet, smartphone, or any other similar device) via their browser. Cookies may also be set by third parties with whom the data controller collaborates. Cookies store a range of information, such as visitors’ language preferences or the contents of their shopping basket. Other cookies collect statistics on website users or ensure that graphics display correctly and that applications function properly on the website. Still others enable the content and/or advertising on a website to be tailored to the user. What cookies does the website use? The website uses different types of cookies:

  • Essential or technical cookies: these are cookies that are essential for the operation of the website, enabling proper communication and designed to facilitate navigation;
  • Statistical or analytical cookies: these cookies enable us to recognise and count the number of visitors and to see their browsing behaviour when they visit the website. This helps improve the user’s browsing experience and makes it easier for them to find what they are looking for;
  • Functional cookies: these cookies enable specific features on the website to be activated in order to improve usability and the user experience, in particular by remembering their preference choices (e.g. language, shopping basket, etc.);
  • Performance cookies: these cookies collect information on how visitors use the website. They enable the evaluation and improvement of the website’s content and performance (for example, by counting the number of visitors and identifying the most popular pages or clicks), and help tailor commercial offers to the user’s personal preferences;
  • Tracking cookies: the website uses tracking cookies via Google Analytics to help the data controller measure how users interact with the website’s content, generating visitor statistics on a strictly anonymous basis. These statistics enable the website to be continuously improved and allow us to offer users relevant content. The data controller uses Google Analytics to gain an overview of website traffic, the source of this traffic and the pages visited. This means that Google acts as a data processor. The information collected by Google Analytics is generated as anonymously as possible. For example, it is not possible to identify individuals visiting the website. For further information, users are invited to consult Google’s privacy policy, available at the following address: http://www.google.nl/intl/en_uk/policies/privacy/.

If the user disables certain cookies, it is possible that certain parts of the website may not be viewable and/or usable, or may only be partially so. The retention period for cookies varies depending on their type: essential cookies are generally retained until the browser is closed, whilst functional cookies remain valid for 1 year and performance cookies for 4 years.

Complaints

If you do not agree with the processing of your personal data, you have the right to lodge a complaint with the competent supervisory authority. In Belgium, this is the Data Protection Authority (DPA), whose contact details are as follows: Data Protection Authority, Rue de la Presse 35, 1000 Brussels, tel: +32 2 274 48 00, email: contact@apd-gba.be.